Refund and Cancellation Policies
SITUATION |
DETAILS |
REFUND INFORMATION |
7 days or more before programme. |
Written notification is received 7 business days, or more, prior to the programme start date |
Receive a refund, less a $50.00 fee. |
Less than 7 days. |
Written notification is received less than 7 business days prior to the programme start date. |
*No refund or credit will be issued. |
Programme has ended. |
Written notification is received after the programme has ended. |
No refund or credit will be issued. |
Programme is cancelled. |
A registrant can not be accommodated due to |
Receive a full refund. Transfers will be made wherever possible. |
Participant is removed from the programme by the Club staff. |
A participant is withdrawn by our staff due to programme incompatibility.
|
Receive a pro-rated refund, less a $50.00 fee.
|
Court Bookings & Round Robins
48 hours cancellation notice is required for court bookings and Round Robins. Failure to comply will result in a cancellation fee equal to the court fee or Round Robin. For court bookings, the person who booked the court will be charged the full court fee to the Visa on his or her account.
Junior House League
48 hours cancellation notice is required for the Junior House League. Failure to comply will result in a $20 cancellation fee. The Visa on file will be charged.
Rain Policy: Spring & Summer Lessons
All classes that are rained out will be made up at the end of the session. A class is officially deemed a rainout if less than 30 minutes are played.
Rain Policy: Summer Tennis Camp
If rainouts exceed one day per session, you may organize a makeup day in another session. A half day is officially deemed a rainout if less than 1 hour of tennis is played. A full day is officially deemed a rainout if less than 2 hours of tennis are played.
*There are no make ups for the Summer Soccer Camp.